Shop Untitled provides free ground shipping on all orders placed within the U.S. over $300 USD and free FedEx ground shipping to all orders out of Canada.
RETURNS + EXCHANGES
Shop Untitled does not provide return labels, it is up to the client to arrange shipping in the case of a return.
If for any reason you are not satisfied with your order, a return request must be made within 10 days from the point of delivery, and must be shipped back no later than 5 days after a return has been authorized.
A return request can be made by clicking on the order which you would like to initiate a return on in the “My Orders” section of your Shop Untitled account.
You will be asked which item(s) from your order you would like to return, the reason for the return, and your requested action.
After submitting the form, your return request will be reviewed by our web team. Once reviewed, you will receive an email confirmation with the returns updated status. If your return is authorized you will receive detailed return instructions, and a Return Authorization Number.
Authorized returns are eligible for a full refund, other than items marked or considered “Final Sale”.
Products considered Final Sale include:
Fragrances + Perfume
Candles + Potpourri
These items are considered final sale and are non-refundable, and non-returnable.
Returns will only be accepted if the item is unworn with all the original tags & paperwork attached to the returned item(s). Item(s) must not have been worn, washed or altered in any way, and must not show signs of use.
Refunds are issued via the original payment method used when placing the order. Please allow 3-4 business days from the point Shop Untitled receives the returned merchandise for the refund to be processed.
Refunds for orders paid by credit card will appear on the client’s next billing statement. Processing time may vary from Credit Card Company to Credit Card Company.
Shop Untitled reserves the right to refuse returns that are unauthorized and/or not adhering to the criteria listed above.
In the case of international shipments, client is responsible for any customs duty or taxes incurred in the country of delivery. Items are shipped FOB from New York City.
Please direct questions about our return policy to:
Our return address is:
Attn: Web Returns
27 West 8 Street
New York NY 10011