Customs & Duty
Please note that the recipients outside the US will be responsible for any IMPORT DUTIES, CLEARANCE FEES or BROKERAGE fees including any other additional charges. We operate on a DDU (Delivered Duty Unpaid) basis; this is managed on a ‘pay on delivery’ basis. Sometimes goods may be subject to delays, due to customs or weather. The customer is also responsible for providing any information required by customs to ensure the goods are cleared. Please note that we are unable to refund any duty paid on any items returned to us either faulty or unsuitable, as this is a contract between the purchaser and own country Customs & Excise.
Our commitment is to offer convenience, service, and product availability online at compelling prices every day, with certain limited time offerings of merchandise at promotional prices. While merchandise offered online at shopuntitled.com will usually be priced the same as merchandise offered at our store, in some cases, our store may have different prices or promotional events at different times. We cannot be held responsible for our in-store pricing policies.
All orders are processed in US Dollars. For your convenience we have implemented a currency converter but be advised at the beginning of each season a fixed exchange rate is determined, and is used to determine the estimated price in the local currency. However, when the order is processed, the exchange rate used is the current exchange rate. for this reason, there may be a difference between the estimated cost, and the cost charged at the time of processing.
When a refund is processed, the exchange rate used is that of the current day. This may also cause a variance in the price payed and the price refunded, due to fluctuating exchange rates.
Shop Untitled stands behind the quality and craftsmanship of all of its products. If you believe your item is defective or has been damaged en route, please contact our sales team at 212-228-5166 (11:30am to 9pm M - F) or via email at [email protected].
We have done our best to display as accurately as possible the colors of the products shown on the Shop Untitled website. Because the colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.
Our products have undergone a handcrafted design process with natural materials. (Please take this into consideration when questioning imperfections, as we view these details as features rather than defects.)
Shop Untitled reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing for full reimbursement of shipping and import fees.