If for any reason clients are not satisfied with an order, the items can be returned within 7 days for size exchange, store credit or refund.
E-mail email@example.com within 5 days from the delivery date to request a Return Authorization Number (R.A.N). Please include Order Number, Item Code(s) of the item(s) to be returned and state if the return is size exchange, store credit or refund.
Clients can choose between three compensation options: Size exchange Items can be exchanged only when a different size or a different color of the same Item Code is available.
On sale items ,are returned for Store Credit only .can be used one time only on a future order within 1 year of the return; is not cumulative with other store credits; must be used in its entirety on an order that is equal to or greater than the value of the store credit.
Full price items can be retuned for refund to the type of payment used.
To receive refund, items must be returned within 10 days of delivery. You can expect a refund in the same form of payment originally used for the purchase within10 days of our receiving the returned order.
Refunds for orders paid by credit card will appear on the client’s next billing statement after a minimum of 30 days from the date of the refund. Processing time may vary from Credit Card Company to Credit Card Company.
The tag must still be intact and attached to the returned item. Item(s) must not have been worn, washed or altered in any way, and must not show signs of use.
Returns must arrive within 7 days of receiving the R.A.N.
Shop Untitled provides free domestic shipping to customers on all orders over $300. The customer is responsible for shipping costs in regards to returns.
Shop Untitled reserves the right to refuse returns that are unauthorized and/or not sent with same courier as specified in the email detailing the return instructions. Unauthorized returns will be refused, and the carrier might charge you to return package back to you. Shop Untitled is not responsible for loss or damage in such a situation. In the case of international shipments, client is responsible for any customs duty or taxes incurred in the country of delivery. Items are shipped FOB from New York City.
Shop Untitled will not accept returned merchandise that does not follow the terms and conditions of the returns policy. Such items will be returned to the sender at the original shipment address.
*All Sale Items, leather, jewelry and underwear are FINAL SALE
Please direct questions about the return policy to firstname.lastname@example.org. Send all returns to:
Attn: Web Returns
27 West 8 Street
New York NY 10011